Yes, Ledger replied to the FUD, and they did it directly, on camera, with real answers.
Not long ago, I made some very critical videos about Ledger. And to be honest, I did not hold back.
I called out the way they quietly ended support for the Ledger Nano S. I raised serious concerns about the way they introduced the recovery feature to the Nano X after people had already bought the device. And I pointed out how poor communication around these changes could seriously impact people’s lives.
These are not minor issues. People trust these devices with life-changing amounts of money. Hardware wallets are not just tech gadgets. They are vaults. And when those vaults change or become obsolete without warning, it creates real risk.
So yes, I was harsh. And I stand by that.
Then Something Happened That I Did Not Expect
Ledger reached out to me.
Not with a press release or a polished PR statement. They actually invited me to speak directly with Ian Rogers, their Chief Experience Officer. If you do not know who that is, Ian was formerly at Apple Music, Beats, and Yahoo. He is not just some spokesperson. He is the real deal.
And to their credit, Ledger sent him to talk with me, live on camera, knowing full well I would ask tough questions. And I did.
We talked about the Nano S, the email leaks, the rollout of Ledger Recover, the communication failures, the backlash, and most importantly, the trust issue.
What surprised me was how open the conversation was. Ian did not dodge. He did not deflect. He gave straight answers and took responsibility where it was due.
This Interview Changed My View of Ledger
To be clear, this was not just about defending their decisions. Ian acknowledged that things could have been handled better. Especially around communication. He admitted where Ledger fell short, and he explained what they are doing to prevent those mistakes moving forward.
One of the biggest shifts I saw was in how they now handle product rollouts. Their new Ledger Recovery Key feature was introduced with full transparency, including white papers, code access, and a slow two-phase launch. This was exactly the kind of approach they should have taken in the past.
But they learned. And they changed. And for me, that matters.
Because in crypto, trust is not about being perfect. It is about how you respond when you get it wrong.
Ledger responded. And they did it the right way.
Ledger Is Back in My Good Books
After that conversation, I feel confident recommending Ledger again. Not blindly. Not because they are perfect. But because they listened, they owned up, and they are moving in the right direction.
If you are looking for secure, reliable, self-custody solutions, Ledger is still one of the best in the space. Their architecture, hardware, and user experience are unmatched. And now, they are doing better at communicating with the community too.
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https://shop.ledger.com/?r=2de7
Watch the Interview and Decide for Yourself
I asked the questions many of you wanted answered. I pushed Ian on the hard stuff, Crypto Factor style. And the answers changed my mind.
If you saw my original videos, you owe it to yourself to watch this one too. You need both sides of the story and how Ledger replied to FUD to form your own opinion .
I will leave the final judgment to you. But for me, Ledger earned a second chance.
Let me know what you think in the comments. And remember, self-custody is serious. So take it seriously.
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